August 3, 2019

Aged Care Complaints Commissioner - Scalabrini Village Complaints

From: DONNELLY, Margaret []
Sent: Friday, 23 November 2018 9:21 AM
To: ''
Subject: FW: Aged Care Complaints Commissioner [SEC=UNCLASSIFIED]

Hi Eva

This is to advise that I will be unavailable from today till the New Year.

Once you have reviewed the issues, could you please respond to my manager:


From: DONNELLY, Margaret
Sent: Wednesday, 21 November 2018 3:03 PM
To: ''
Subject: Aged Care Complaints Commissioner [SEC=UNCLASSIFIED]

Dear Eva

Further to our phone conversation today, could you please advise if the following adequately summarises your concerns:

1: Concern that the service did not monitor and manage Mrs Luigi Cantali's diabetes appropriately as his BGL readings during respite were elevated and his insulin shots were given in the same direct spot which gave my father a large bruise on the stomach and leg bandages were wrapped very tightly on a number of occasions and all wet with urine. On some occasions my father had open wounds and no bandages on at all.
Desired outcome: that the service confirms with supporting documentation that Mr Cantali's diabetes management was appropriate. I asked for a copy of his BGL readings as I wanted to ensure that his insulin was appropriately managed as he was on a very high dosage and I did not receive a report. I also had to bring my own bandages from home.

2: Concern that Mr Luigi Cantali injured his hand when using his walker, however, this was not recorded as an incident and they said the blistered fingers were from a virus he got and prescribed him antibiotics.
Desired outcome: that the service ensures that incidents are recorded as such

3: Concern that the service did not provide suitable activities or exercise for Mrs Luigi Cantali while in respite from 19 October till mid November 2018
Desired outcome: that the service provides activities for all residents including those on respite.
Please provide any corrections as required.
4. My father was expelled from Scalabrini. This was not my fathers fault. They have not explained to my father nor myself in writing about their reasons why he was expelled.

Margaret Donnelly
Complaints Officer | NSW/ACT Complaints Operations
Aged Care Complaints Commissioner
P: (02) 9263 3892 , 1800 550 552 | E: